Refund policy

Enchanted Roots & Wonders by Black Mermaid Shoppe LLC

All sales are final.

At this time, we do not accept returns, exchanges, or cancellations. Each item is carefully inspected before shipping to ensure it meets our quality standards.

If your order arrives damaged or there is an issue with what you received, please contact us within 48 hours of delivery at cs@BlackMermaidShoppe.com with photos of the issue so we can review and assist where possible.

Please review product descriptions, images, and customization details carefully before purchasing. If you have any questions prior to placing an order, we encourage you to reach out to us.

By completing a purchase, you agree to this policy.